Privacy Policy

1. Legal Basis
1.1. The EU General Data Protection Regulation, the Data Protection Act 2000, and the Data Protection Adjustment Act 2018 serve the right to protect personal data. We process your data exclusively on the basis of the legal provisions (GDPR, DSG 2018, TKG 2003).

2. Fundamentals
2.1. Responsible is Mat-Master Europe GmbH, Michael Gamper-Straße 2, A-9900 Lienz
2.2. It is particularly important to us to protect and securely store all personal data that you entrust to us. In this document, you will learn more about how we use and process your personal data.

3. Purpose Binding, Legal Basis, Storage Duration
3.1. The personal data you provide is needed for the fulfillment of the contract, billing, and customer service purposes. The data will be stored, processed, and used for these purposes.
3.2. The legal bases for the processing of your personal data are, on the one hand, contract fulfillment (e.g., the purchase of one of our products), legitimate interests, compliance with our legal or contractual obligations, and on the other hand your consent (e.g., contact form, newsletter, cookies). Failure to provide the data can have different consequences.
3.3. We process your personal data:

  • Name, company or other business designation
  • Address
  • Contact details (phone, email, fax)
  • VAT number
  • Names of contact persons
  • Contact details of contact persons (phone, email, fax, address, etc.)

as necessary, for the duration of the entire business relationship (from initiation, processing to the termination of a contract) and beyond according to the legal storage and documentation obligations, which arise, among other things, from the Commercial Code (UGB), the Federal Fiscal Code (BAO) and until the end of any legal dispute, ongoing warranty and guarantee periods, etc.

4. Contact Form
4.1. Your details, including personal data from our contact form, will be transmitted to us via our own mail server for the processing of your request, further processed, and stored. These data will not be collected or passed on without your consent. Without this data, we cannot process your requests.
4.2. The data processing is based on the legal provisions of § 96 Abs 3 TKG and Art 6 Abs 1 lit a (consent) GDPR.

5. Cookies, Other Tracking Tools, and Web Analytics
5.1. Cookies and functions of the web analytics service Matomo may occur on our website. Cookies are small text information that enables an analysis of the use of our websites. The information generated by them is transferred to our server and stored there; the data is anonymized. They serve to make our web presence more user-friendly, effective, and secure.
5.2. You can refuse the acceptance of cookies in your browser settings. Please refer to the instructions of your browser manufacturer for details on how to do this. If you decide against certain technical and/or functional cookies, the functionality of our website may be limited. Some cookies remain stored on your end device until you delete them.
5.3. We use Matomo, an open-source software for analyzing visitor traffic. Matomo uses “cookies,” which have already been mentioned. All information generated by the cookie is stored on our server in Austria.
Further information on the privacy policy of Matomo can be found here:
5.4. Data processing is based on the legal provisions of § 96 Abs 3 TKG and Art 6 GDPR.

6. Consent and Right to Withdraw
6.1. If your consent is necessary for processing your data, we will process it only after your explicit consent.
6.2. In principle, we do not process data of minors and are not authorized to do so. By giving your consent, you confirm that you have reached the age of 14 or that you have the consent of your legal guardian.
6.3. You can transmit your consent to us at any time. In such a case, the data previously stored about you will be anonymized and subsequently used only for statistical purposes without personal reference. The withdrawal of consent does not affect the legality of the processing carried out on the basis of the consent until the withdrawal.

7. Data Security
7.1. Mat-Master Europe GmbH employs technical and organizational security measures to protect the stored personal data against accidental or intentional manipulation, loss, destruction, or access by unauthorized persons. Our security measures are continuously improved in line with technological progress.

8. Adwords
8.1. We have integrated Google Adwords on our website. Adwords allows us to place ads in the Google advertising network, which are then displayed, among other things, in search results.
Here is the contact of Adwords - Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351
When you come to our site via an ad, Google places a cookie on your system, what a cookie is has already been mentioned. It is not possible to identify your person. You can find Google's privacy policy here:

9. Your Rights
9.1. You have the right to information about the personal data concerned at any time. As far as there is no legal obligation to retain data, you have the right to delete this data and object to the processing. Furthermore, you have the right to correct the data and to restrict processing, to data portability, and to lodge a complaint with the Austrian Data Protection Authority (Wickenburggasse 8-10, 1080 Vienna, Email: This email address is being protected from spambots. You need JavaScript enabled to view it.).

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